Unfortunately, users have little understanding of how to use support.
Here I will tell you some of the rules of our support:
1. Please read the following Envato rules carefully:
https://codecanyon.net/page/item_support_policy
2. We do not teach users any programming language
3. We do not train users to work with the development environment
4. We do not provide users with information on how to change this or that method, class, activity in the application. If you need changes read here:
https://simpleapp.freshdesk.com/a/solutions/articles/48000987492
5. We can explain how to change the color, icons and graphics in the application
6. Although we write accessible documentation for each application, you should still have a minimal knowledge of programming and the development environment in which you work, code is not a lego game!